Privacy Policy
Effective Date: August 5, 2025
Last Reviewed: August 5, 2025
This Privacy Policy explains how NextDR.ai (“NextDR,” “we,” or “our”), a brand operated by Orkrestrate.ai LLC, collects, uses, and protects limited personal and operational data for licensing, support, and administrative purposes. NextDR provides on-premise software for disaster recovery orchestration and does not access or process customer data or workloads beyond what is required for licensing and support.
By using our Services or providing us your information, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect and store limited data necessary for licensing, support, and billing purposes. This includes:
a. Personal and Contact Information
Provided by the customer when purchasing or activating the software:
Full Name
Email Address
Phone Number
Company Name
Billing Address
b. Operational Metadata (for Licensing Only)
Collected securely from the deployed NextDR software during license validation:
To enforce licensing limits and ensure proper usage of the NextDR.ai software, our on-premise platform securely collects and transmits non-personal, aggregate metadata during periodic license validation checks.
This metadata is collected from the environment in which the software is deployed (whether cloud or on-prem) and may include the total number of infrastructure components in use. Specifically, this includes:
This information is strictly limited to aggregate counts, is not user-specific, and contains no sensitive data or content from customer workloads. It is used solely for license validation and support eligibility, and is not shared with any third parties outside of licensing operations.
The collected data may reflect broader cloud infrastructure resource types present in the environment, such as:
Number of cloud compute instances (e.g., virtual machines, physical servers)
Number of managed databases
Number of users, recovery plans, application groups, and features configured within the software
Virtual Private Clouds (VPCs), subnets, and networking services
Container clusters (e.g., Kubernetes workloads)
Object and block storage resources
Identity and access configurations (only usage counts, never credentials)
Messaging and eventing systems (e.g., Pub/Sub, EventBridge equivalents)
Monitoring, logging, and orchestration services
Note: This data is aggregated, non-personal, and does not include configuration details, content, or any customer data.
2. Software Behavior and Deployment
NextDR is a self-hosted, on-premise platform. It operates entirely within your private infrastructure and does not send telemetry, configuration, or content data to our systems.
The software makes a periodic outbound request to our licensing server, transmitting only:
License ID or token
Aggregated infrastructure statistics (see section 1.b)
Software version information
No workload or customer-specific data is accessed or transmitted.
3. Use of Collected Information
We use the collected information to:
Issue and validate software licenses
Provide support services
Respond to customer inquiries
Deliver billing communications
Ensure compliance with license limits
Analyze aggregate usage to improve the licensing model
We do not use this information for marketing or advertising purposes.
4. Sharing of Information
We do not sell or rent any personal or operational information.
We may share limited information with:
Payment processors
Customer support platforms
CRM and license management systems
Legal authorities, if required by applicable law
These third parties are under strict contractual and confidentiality obligations.
5. Security
We use access control, and secure storage to protect the limited data we collect. All license validation communications are transmitted securely.
6. Data Retention
We retain contact and licensing-related data only for as long as necessary to fulfill our obligations or comply with legal requirements. You may request deletion of your contact information at privacy@nextdr.ai.
7. Your Rights
You may contact us to:
Access, correct, or delete your personal information
Object to or restrict our use of your data (where applicable)
Request details of third-party processors
File a complaint with a data protection authority
8. Cookies and Tracking
The NextDR software does not use cookies or analytics.
Our public marketing website may use cookies for basic functionality and traffic analysis. For more information, refer to our website cookie policy.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
10. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via our website or customer contact channels.
11. California Privacy Rights
We do not share personal information for third-party direct marketing. California residents may contact us to request details of data practices under Civil Code §1798.83.
12. Contact Us
Email: privacy@nextdr.ai